{"id":17,"date":"2026-08-30T19:23:09","date_gmt":"2026-08-30T17:23:09","guid":{"rendered":"https:\/\/craftsbyhamilton.com\/shop\/?page_id=17"},"modified":"2026-08-30T19:23:12","modified_gmt":"2026-08-30T17:23:12","slug":"returns","status":"publish","type":"page","link":"https:\/\/craftsbyhamilton.com\/shop\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Refund &amp; Returns Policy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated: August 30, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>CraftsbyHamilton<\/strong>, we want you to be satisfied with your purchase. Because we offer a combination of digital products, physical products, custom creative services, and marketplace products from independent sellers, our refund and return terms may vary depending on what you purchased.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read this policy carefully before making a purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Physical Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For eligible physical products purchased through CraftsbyHamilton, you may request a return within <strong>30 days of receiving your order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused and in the same condition in which you received it.<\/li>\n\n\n\n<li>The item must be returned with its original packaging, where applicable.<\/li>\n\n\n\n<li>You must provide proof of purchase, such as your order confirmation or receipt.<\/li>\n\n\n\n<li>The item must not have been damaged, altered, or used after delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may have different return conditions depending on the seller or product category. Where applicable, these conditions will be stated on the product listing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Items That May Not Be Eligible for Return<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital products and downloadable files<\/li>\n\n\n\n<li>Custom-made or personalised products<\/li>\n\n\n\n<li>Products that have been used or altered<\/li>\n\n\n\n<li>Products damaged after delivery due to misuse or improper handling<\/li>\n\n\n\n<li>Gift cards or vouchers<\/li>\n\n\n\n<li>Products specifically identified as non-returnable on the product listing<\/li>\n\n\n\n<li>Products that cannot reasonably be resold for hygiene or safety reasons<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Digital Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of digital products, <strong>digital downloads, templates, graphics, documents, software, and other electronically delivered products are generally non-refundable once they have been downloaded or accessed<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before purchasing a digital product, please review the product description, specifications, file format, compatibility requirements, and any available previews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received the wrong digital product;<\/li>\n\n\n\n<li>The file is corrupted or cannot reasonably be accessed;<\/li>\n\n\n\n<li>The product materially differs from its description; or<\/li>\n\n\n\n<li>There is another genuine technical issue with your purchase,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us so that we can investigate and, where appropriate, provide a replacement, correction, or refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Custom &amp; Personalised Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Custom designs, personalised products, commissioned artwork, branding materials, websites, graphics, and other products created specifically for you are generally <strong>non-refundable once production or work has commenced<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is because these products or services are created according to your individual requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we make an error that differs materially from the approved specifications or agreed requirements, please contact us so we can determine an appropriate solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Creative &amp; Digital Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Services provided by CraftsbyHamilton, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website design and development<\/li>\n\n\n\n<li>Graphic design<\/li>\n\n\n\n<li>Digital marketing<\/li>\n\n\n\n<li>Photography<\/li>\n\n\n\n<li>Branding<\/li>\n\n\n\n<li>Content creation<\/li>\n\n\n\n<li>Consulting<\/li>\n\n\n\n<li>Other creative or digital services<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">may have separate payment, cancellation, revision, and refund terms depending on the project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a project agreement, quotation, proposal, or service agreement has been provided, those terms will take precedence over this general refund policy where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you cancel a service after work has commenced, any refund will be assessed based on the work already completed, expenses incurred, and the terms agreed for the project.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Defective, Damaged or Incorrect Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your physical product arrives damaged, defective, or is materially different from what you ordered, please contact us as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Your name<\/li>\n\n\n\n<li>A description of the problem<\/li>\n\n\n\n<li>Photographs or video showing the issue, where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the issue, we may offer a replacement, repair, partial refund, full refund, or another appropriate resolution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. How to Request a Return or Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return or refund, contact CraftsbyHamilton using the contact details provided on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The product or service purchased<\/li>\n\n\n\n<li>The date of purchase<\/li>\n\n\n\n<li>The reason for your request<\/li>\n\n\n\n<li>Any supporting photographs, documents, or other evidence where relevant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send products back before receiving return instructions from us or the relevant marketplace seller.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return or refund request has been reviewed, we will notify you whether it has been approved or declined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your refund is approved, the refund will normally be issued to the <strong>original payment method<\/strong>, subject to the applicable payment provider&#8217;s processing times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time required for the funds to appear in your account may vary depending on your bank, card provider, mobile payment service, or other payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have been notified that your refund has been processed but you have not received it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank or payment account.<\/li>\n\n\n\n<li>Check with your card or payment provider.<\/li>\n\n\n\n<li>Contact your bank if necessary.<\/li>\n\n\n\n<li>If you still cannot locate the refund, contact CraftsbyHamilton.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We will assist you in confirming the status of the refund from our side.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Sale, Discounted &amp; Promotional Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sale, discounted, clearance, promotional, or special-offer products may have different refund or return conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a product is non-refundable or subject to special conditions, this should be communicated on the relevant product listing or at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise stated, being a sale item does not automatically remove any rights or remedies that may apply under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For eligible physical products, we may offer an exchange where an item is defective, damaged, or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges are subject to product availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digital products, personalised products, and custom-made products are generally not eligible for exchange unless there is a technical problem, manufacturing error, or the product materially differs from what was ordered.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Marketplace Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CraftsbyHamilton may allow independent sellers or businesses to list and sell products through the CraftsbyHamilton marketplace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a purchase is made from a third-party seller, the seller may have additional return, refund, or exchange terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable seller&#8217;s policy may therefore apply alongside this policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a problem with a marketplace order, please contact us first where the platform provides customer support. We may request information from the seller and assist with resolving the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless the product is defective, damaged, incorrect, or the return is otherwise required to be covered by us under applicable law or an agreed arrangement, the customer may be responsible for return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund of shipping charges is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a trackable shipping service when returning higher-value products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CraftsbyHamilton cannot guarantee receipt of a returned item until it has been delivered to the applicable return address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Products Purchased From Third-Party Sellers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some products available through CraftsbyHamilton may be supplied or fulfilled by independent sellers or third-party businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where this applies, the product listing may contain seller-specific information regarding:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns<\/li>\n\n\n\n<li>Refunds<\/li>\n\n\n\n<li>Exchanges<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Delivery<\/li>\n\n\n\n<li>Product warranties<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please review the product listing before purchasing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Fraudulent or Abusive Refund Requests<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CraftsbyHamilton reserves the right to investigate refund and return requests where there are reasonable concerns about fraud, misuse, repeated abuse of the returns process, false claims, or other inappropriate activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This does not affect any rights you may have under applicable consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Your Consumer Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy is intended to remove, restrict, or override any rights or protections that you may have under applicable consumer protection or other laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable law provides you with rights that are more favourable than the terms stated in this policy, those legal rights will apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CraftsbyHamilton may update this Refund &amp; Returns Policy from time to time to reflect changes to our services, marketplace operations, products, payment methods, or legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The updated version will be published on this page with a revised <strong>Last Updated<\/strong> date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about refunds, returns, exchanges, or an order, please contact CraftsbyHamilton through our <strong>Contact<\/strong> page or the customer support details provided on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your request and provide guidance on the appropriate next steps.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last Updated: August 30, 2026 At CraftsbyHamilton, we want you to be satisfied with your purchase. Because we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":955,"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/pages\/17\/revisions\/955"}],"wp:attachment":[{"href":"https:\/\/craftsbyhamilton.com\/shop\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}